FAQs

Our Jewellery

What metal do you use?
Our jewellery is made in 92.5 sterling silver, and are 22k gold-plated (gold polish).

What stones do you use?
Our pieces feature uncut moissonite polki, good grade CZ (cubic zirconia), alongside semi-precious stones, hydro stones, and pearls. Some designs also use hydro coloured gemstones chosen for their shade and durability. Each product page lists the stones used in that piece.

Does your jewellery come with a certificate?
Every purchase comes with a certificate of authenticity by Johri House by Anupama Jain.

Will my jewellery tarnish or fade?
Silver may tarnish slightly or lose some shine over time, especially if it isn’t stored with care in velvet or direct contact with perfumes or water. The good news is that these pieces can be easily repolished to look new again.

How do I care for my jewellery?
Store each piece in an airtight box or pouch, away from moisture. Keep it away from perfume, lotions, and water, and take it off before you shower, swim, or work out. Velvet is an absolute no.

Can I customise a piece?
Yes. Most of our pieces can be customised in colour, beads, and lacquer. For a larger change to the design, WhatsApp or email us and we’ll work on it with you. However, a few pieces may not be customizable.

Can you make something new from my old jewellery?
Yes. We can repurpose your old jewellery into a new piece made to your wishes. WhatsApp or email us to start the conversation. Refer to our repurpose jewelry page on our website.

Orders and Delivery

How long will delivery take?
Orders within India are delivered within 7–20 working days of order confirmation, and international orders within 30–35 working days.

Do you ship internationally?
Yes, we ship to most countries. Customs duties and taxes at the destination are paid by the customer.

Is my order insured during shipping?
Yes. Every order is insured while it is in transit.

How can I track my order?
Once your order is dispatched, we’ll send you a tracking link on email and WhatsApp.

Sizing

How do I find my correct size?
We have a dedicated sizing chart page on our website. If you’re unsure, WhatsApp us and we’ll help you find the right fit.

Can I resize a piece after purchase?
We aren’t able to resize pieces after purchase. If the size isn’t right, you can exchange it for another size within 7 days of delivery, as long as it is unworn and in its original packaging.

Returns and Exchanges

What is your return policy?
We offer exchanges, not refunds, within 7 days of delivery. The piece must be unworn, in its original box with tags intact, and we’ll need a video of the parcel being opened. See Returns, Exchanges & Cancellations for the full details.

Who pays for return shipping?
The customer pays for return shipping. If your piece arrived damaged or you received the wrong item, we cover it.

Do you offer a warranty?
Our pieces don’t come with a warranty, but we offer repolishing and repairs at a cost, so your jewellery can stay with you for years.

Visiting Us

Can I book an in-person appointment?
Yes. In Mumbai, WhatsApp us on +91 9867463513 to book an appointment.

Do you have a store I can visit?
Not yet, but you can book an in-person appointment with us.